Understanding Our Terms of Service

Quick Overview

When you visit our website or purchase from Emma Easter Handcrafted, you're agreeing to our terms and conditions. We've made them as fair and straightforward as possible, but here are the key points you should know:

Your Rights as a UK Customer ??

Your statutory rights are fully protected under UK consumer law, including:

• 30 days to return faulty items for a full refund
• 6 months to request repairs or replacements
• 14-day cooling-off period for online orders (doesn't apply to market purchases or custom items)

Key Points for Customers

Age Requirements

• You must be 18+ to make purchases
• Parents can give consent for younger users

Online vs Market Purchases

• Online orders: 14-day cooling-off period applies
• Market purchases: No cooling-off period (face-to-face sales)
• Custom/bespoke items: No cooling-off period

What We Promise

• Secure payment processing (all card details encrypted)
• Fair treatment under UK consumer protection laws
• Respect for your privacy and data rights under UK GDPR
• Accurate colour representation where possible (though monitor displays may vary)

What We Ask of You

• Provide accurate billing and shipping information
• Use our website responsibly and legally
• Respect our intellectual property
• No unauthorised use of our services or content

Payment & Orders

• We accept all major payment methods including Klarna and Clearpay
• We may limit quantities or refuse orders (e.g., suspected resellers)
• Prices can change without notice
• We reserve the right to cancel orders if information is inaccurate

Your Data & Privacy

Your personal information is protected under UK GDPR requirements - see our Privacy Policy for complete details.

Prohibited Uses

You cannot use our site for any unlawful purpose or to violate national, regional or local regulations. This includes harassment, discrimination, or submitting false information.

Our Liability

We provide our service "as is" but your statutory consumer rights under UK law are fully protected, including protection against faulty products and our liability for negligence, fraud, or personal injury.

Need More Details?

? Read our full Terms of Service

Questions About Your Rights?

• Contact Citizens Advice for free consumer guidance
• Reach Trading Standards through your local authority
• Email us at support@emmaeaster.co.uk for order-specific questions

Last updated: 28th May 2025 These are the key highlights - our full Terms of Service contain complete legal details and take precedence.