Understanding Pending Payments

Sometimes, when a payment doesn't fully complete (often due to connectivity issues at markets or events), the transaction may appear as "Pending" in your bank account. This is a temporary authorisation hold, not an actual charge.

What you need to know:

• I don't have access to these pending transactions or any authorisation codes
• I cannot cancel these pending transactions from my end
• Your bank will automatically release these funds back to your account
• Release timeframes vary by bank, typically between 2 and 28 days
• You don't need to do anything - the pending amount will disappear automatically

If you've already paid for your product but have another pending payment showing

If you've completed a payment (received a confirmation) but still see an additional pending charge:

1. Don't worry - You won't be charged twice for the same purchase
2. Check your confirmation - If you received an order confirmation email or receipt, this confirms your actual payment
3. Wait for the pending charge to clear - The duplicate pending amount will be released by your bank automatically within 2-28 days
4. No action needed from you - These pending authorisations occur when a transaction is initiated but not completed

This situation commonly happens at markets or events where internet connectivity might be intermittent.

If you're concerned:

• You can contact your bank's customer service for their specific release timeframe
• Feel free to contact me if you have any questions or if the pending charge remains for longer than 7 days

Rest assured that your payment is securely processed through Shopify and their payment gateway Stripe, using SSL encryption, and I only receive payment once for each purchase.